Pre-Sales Questions
No, we will cover the customs duties for the goods during shipping.
We support shipping worldwide, as long as your country is not too remote (e.g., parts of Africa, Arctic, Antarctic). We can deliver to most locations!
Please refuse delivery immediately! Let the courier return the package to us, and we will address the damage issue and send you a new product. If you don't inform us promptly and accept the delivery, it becomes difficult to return the item. So please check the integrity of the product before signing for it.
About Fly Reel
For original Zhusrod products purchased directly or from authorized dealers, we offer a lifelong warranty that covers repair or replacement of parts due to defects in material or workmanship.
We provide replacement parts or repair services with a fee. A quote will be provided for approval before any repair.
For minor issues that you can fix yourself, we will send the necessary parts immediately to save time and avoid prolonged shipping and repair processes.
For complex issues, we will take back your reel and provide full-service care, including dismantling, diagnosis, repair or replacement, cleaning, testing, and shipping it back to you. Service and shipping fees may apply for repairs not covered by the warranty.
All shipments to Zhusrod must be freight paid. We reserve the right to determine whether to repair or replace any product covered by our warranty. Discontinued products may be replaced with newer models if necessary.
