Shipping policy

Production and availability

The selected product and configuration determine whether an item is ready stock or made to order. Read the current production or processing estimate on the product page before ordering. These estimates may change with the workshop schedule; we do not apply a fixed production period to every order.

Dispatch and transit

Production time, packing and carrier transit are separate stages. After dispatch, use the tracking link issued for your order. A tracking number may be created before the first carrier scan. Carrier and customs delays can affect delivery; an estimate is not a guaranteed arrival date.

Questions about an order

Contact zhusrod@gmail.com with your order number and tracking number, if available. If you need an item for a particular trip, ask us before placing your order.

Damage and returns

In case of damage during transportation, keep the packaging and relevant evidence and contact us promptly. For returns without quality issues, the buyer is responsible for return shipping costs. Contact us before returning an item and follow the Refund Policy.