Retro Trout Fly Reel | ZHUSROD

No, we will cover the customs duties for the goods during shipping.

We support shipping worldwide, as long as your country is not too remote (e.g., parts of Africa, Arctic, Antarctic). We can deliver to most locations!

Please refuse delivery immediately! Let the courier return the package to us, and we will address the damage issue and send you a new product. If you don't inform us promptly and accept the delivery, it becomes difficult to return the item. So please check the integrity of the product before signing for it.

For original Zhusrod products purchased directly or from authorized dealers, we offer a lifelong warranty that covers repair or replacement of parts due to defects in material or workmanship.

We provide replacement parts or repair services with a fee. A quote will be provided for approval before any repair.

For minor issues that you can fix yourself, we will send the necessary parts immediately to save time and avoid prolonged shipping and repair processes.

For complex issues, we will take back your reel and provide full-service care, including dismantling, diagnosis, repair or replacement, cleaning, testing, and shipping it back to you. Service and shipping fees may apply for repairs not covered by the warranty.

1. Email us at zhusrod@gmail.com and describe the issues that need to be fixed. 2. We will review the case and contact you within one week to determine if it can be an Easy Fix or if the reel needs to be sent back for full repair service. 3. Pay for parts, service, and shipping fees if not covered by the warranty. 4. Print the form and send your product to us.

All shipments to Zhusrod must be freight paid. We reserve the right to determine whether to repair or replace any product covered by our warranty. Discontinued products may be replaced with newer models if necessary.